Storelocal now uses the leading self-storage AI assistant
swivl is now available at over 50 Storelocal branded properties
— Anne Mari DeCoster, COO of Storelocal
Both companies rely on Mariposa, Tenant Inc.of swivl’s website platform, to deploy swivl’s AI assistant to provide consumers with an always-on manager, seven days a week.
Additionally, a deeper integration into Tenant Inc. has been completed to combine swivl’s automation platform with Hummingbird’s property management capabilities to provide customers with the most up-to-date property information. To facilitate this API integration, Tenant Inc. leveraged its proprietary Global Distribution System (GDS), called Nectar. The Nectar GDS is a powerful tool, best in class and one of the most advanced to date, giving independent self-storage operators the competitive edge they need to compete with REITs. This integration served as a test for all other major portfolios using Tenant Inc.’s Hummingbird property management software.
Swivl’s mission is to provide consumers with self-storage solutions that make renting easier. The AI chatbot gives customers accessing a storage website visibility into the inventory, prices and available discounts of nearby properties. Operators can now streamline their business operations to seamlessly guide a customer through the process of renting and managing their storage space.
“We added swivl’s AI chatbot to improve the consumer website for Storelocal 50+ branded properties. Hundreds of interactions are handled by the AI chatbot with over 80% success – all automated, requiring no Swivl does a great job with “high intent” inquiries, such as helping prospects find space to rent and helping tenants make online payments. also solves problems, from helping tenants understand their access code to allowing them to exit the property when locked in. We couldn’t be happier” , said Storelocal COO Anne Mari DeCoster.
Using industry-leading conversational intelligence, swivl can answer common questions, qualify new leads, make a reservation, and manage a customer’s account. All the while, operators can provide a human touch with a simple transition to a live chat experience.
“We love working with like-minded teams who see a future in making self-service storage more accessible,” said swivl CEO Mason Levy. “We are excited to work with the Storelocal team to bring a modern user interface and intuitive digital experience to their customers.”
swivl empowers operations teams to understand what works and automatically adjusts property-level decisions every day to attract ready-to-let customers. Carriers are leveraging swivl to power things like digital assistants, online self-service automation, website inventory recommendations, call center routing, and omnichannel experiences. So far, swivl’s AI assistant shows an average automation rate of 80%, supporting 50,000 reservations in 2,500 self-service storage locations. To learn more about swivl, visit www.tryswivl.com.
StoreLocal is a self-storage cooperative owners and operators work together to solve industry challenges. Co-Op members leverage existing and new resources to deliver customer acquisition solutions, operational services and technology products, bridging the efficiency gap between major national operators and online reservation systems. line. To learn more about StoreLocal, visit the StoreLocal website, www.storelocal.com.