SafetyCulture – Leveraging Transformative Technology
The landscape of facilities management has changed forever: the new standard is here to stay. As tenants and clients adapt to new ways of working and change the way they use shared spaces, we need to differentiate ourselves to stay ahead of the game. But how?
Technology is the answer: old-fashioned processes are no longer enough. We now need to leverage technology to cope with the changes we are witnessing in FM when it comes to demands for increased visibility and transparency from customers and employees. Those who dominate the industry are already embracing technology and investing in their people, even when operating remotely. Here, SafetyCulture explores the main technological trends in FM and how to increase your performance with technology.
Data as differentiators
Data is arguably one of the most powerful tools we have. Across FM, it’s already being exploited through increased use of sensors and automation – and it’s not hard to see why. Not only does the use of sensors allow our frontline employees to work on the things that matter, they also give us access to powerful data and further learning.
Data such as the time taken for facility inspections, our energy or waste consumption, or even temperature and humidity readings can be leveraged for data-driven decision making. With the data, we can take corrective or preventive actions, such as improving employee skills or adjusting usage to increase our efficiency. The technology not only reduces the time load, reduces risk and improves efficiency, but also gives front-line employees more time to focus on maintenance and improvements, thus increasing the quality of our customer service. So not only does the data work for you, it also works for your customers, providing them with a high-quality facilities management experience.
One way to set yourself apart from your competition is to hit the mark when it comes to eco-friendly spaces. There are currently demands from government agencies and customers for carbon neutral buildings and spaces, so how can we leverage technology as FM providers to become ‘sustainably different’? The integration of IoT building technology is a one-way street: making our buildings smart and sending alerts in the event of a temperature spike or change in conditions in our buildings allows immediate responses and corrective actions to reduce waste in our buildings. spaces.
So much technology is about improving efficiency, but also about empowering the underserved frontline. A key consideration for FM management is to think like our frontline teams, leveraging technology that is easy to use and accessible. Our employees are in the best position to report, capture and act on the data collected on our sites and spaces. If the technology we use is complicated and inaccessible, we remove that power. The best way to serve our employees is to go digital and mobile first, empowering them by putting tools in their hands via mobile devices.
“Work from home” is here to stay and FM must adapt to serve customers, clients and remote employees. For many businesses, eliminating paper-based systems provides the same level of real-time visibility that management and customers would have if they were in the field. Implementing technology solutions can help bridge a dispersed workforce with customers.
Through mobile-focused digital inspections and training, we can integrate and improve our skills from home, provide visibility to customers and assign corrective actions in real time. Not only does this remove the barriers to remote working, it also saves time and money. Customers and management no longer need to make time-consuming site visits, and action resolution time is reduced. With the successful implementation of technology, everyone wins.
SafetyCulture is the operational heart of work teams around the world. Its mobile-first operations platform harnesses the power of human observation to identify issues and opportunities for businesses to improve every day. More than 28,000 organizations use its flagship products, iAuditor and EdApp, to perform checks, train staff, report problems, automate tasks and communicate seamlessly.